分享些詢盤回復技巧

一、未付款訂單的催款
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　　Dear $buyer,
) K* C6 \) @& q9 X　　We have got your order of XXXXXX。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc.,
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please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！
9 h0 u5 q0 p& B; J6 m/ yBest Regards
9 y  z. w- x# f6 t/ p* l　　$myname
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　　譯文：我們已收到你的訂單，但訂單似乎未付款。如果在價格和尺寸上有什麼能幫助的，請隨時與我聯繫。當付款完成，我將立即備貨並發貨。謝謝！
" g4 h- X) O) Y- F6 E提示：請根據您產品自身特點對描述內容進行修改。

! ~5 L0 X$ K5 m0 h! k二、已付款訂單

% c8 {+ |' ~& f　　Dear $buyer,
$ d3 n6 w7 F1 Y6 _/ T+ B　　Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised.

* N: I0 A9 w0 v# K: ]After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me

know. Thanks!
2 H  }# A4 W. ], g: X2 L　　Best Regards
$ |; C! F3 H2 M* S# w　　$myname

; Y: O" m6 V  ]# D0 M7 r$ w　　譯文：您的訂單編號為XXXXXXXXXXXXXX的款項已收到，我們將在承諾的XXX天內發貨，發貨後，我們將通知你貨運單號。如果您有任何問題請隨時聯

1 c  M& T. x/ i5 m: Y* z. y系我。謝謝！
0 \' |  ]' B. Q, |) ^　　提示：請填上您的訂單號和發貨天數。

三、發貨後
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　　Dear $buyer,
# Q6 D1 ]( K2 C" n  a3 f6 I　　The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping

status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!
　　Best Regards
　　$myname

　　譯文：訂單號為XXXXXXXXXXXXXX的貨物已經發貨，發貨單號是XXXXXXXXXXXXXX，運輸方式是XXXXXXXXXXXXXX，訂單狀態是
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: N$ q4 C0 @/ HXXXXXXXXXXXXXX。您將會很快收到貨物，感謝您的支持和理解。
1 h1 l0 k- n! C　　提示：請填寫訂單號、發貨單號、運輸方式和發貨日期。
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四、詢問是否收到貨
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　　Dear $buyer,
　　According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on

DHgate.com. If not, please let me know. Thanks！
Best Regards
0 w2 H+ O! H4 V0 z4 d　　$myname
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　　譯文：EMS網站顯示您已收到貨物。如果您已收到貨物請到敦煌網確認，如果有問題請告知我。謝謝！
  i- A; L' \4 F; b0 H7 ^+ F7 f　　提示：可根據您貨物的實際情況進行更改
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五、訂單完成

. z; r  m; y9 I+ W% L% |1 }　　Dear $buyer,
　　I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look
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+ \/ F7 a  @! c9 P) ^forward to doing more business with you in future.
　　Thanks！
: N4 t1 I/ Z4 A+ e8 U% J8 G　　$myname
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　　我很高興地看到您已收到貨，感謝您的支持。希望您滿意，並期待著在將來與您做更多的生意
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六、提醒買家給自己留評價

# f( X! z  D* R5 k! K　　Dear $buyer,
　　Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It
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9 n  {6 J3 C/ N; r. `. Y3 `# awould be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can
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help with, don't hesitate to tell me.
  X& `" x+ ]) C/ z' y　　Best Regards
　　$myname

( |5 e. t) H# f$ e8 M7 U% `# g　　譯文：感謝您繼續支持我們，我們正在改善我們的服務，質量，採購等。如果您可以給我們一個積極的反饋，我們會非常感激，因為這對我們來說是一個很大
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的鼓勵。如果有什麼我可以幫助，不要猶豫請告訴我。

6 s' M. z$ Q$ |9 D  a七、收到好評後
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8 d4 i+ ?- J4 g- |4 N3 V　　Dear $buyer,
0 P2 h, j! H% D　　Thank you for your positive comment. Your encouragement will keep us moving forward.
　　We sincerely hope that we』ll have more chances to serve you
9 _" l0 X& B4 v0 U( z2 ]1 a　　$myname

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# N& W2 r* p' P* N8 x8 u0 b來自：億恩

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